ENGin шукає Student and Volunteer Support Agent

ENGin is a nonprofit organization that pairs Ukrainian youth with English-speakers for free online conversation practice and cross-cultural connection. We work with students age 10-35 and volunteers age 14+. 

We are helping a generation of young Ukrainians improve their spoken English and intercultural skills, making an impact on both an individual and a national level.

Currently, we’re looking for an experienced Student and Volunteer Support Agent, who has a high level of English, attentiveness to details, and strong problem-solving skills. While some of the queries we handle are simple technical issues or basic questions about the program, many involve complex, open-ended issues between students and volunteers. Thus, you should be eager to solve complex interpersonal problems be

Job responsibilities:

• Providing high-quality support to students and volunteers via emails

• Updating participant information on database and online  platform 

• Prioritizing support queries and escalating issues to appropriate internal teams

• Providing customers with step-by-step guidance to resolve problems in written form

This is you:

• 1+ years of experience in the Customer Support or Customer Success field

• Strong problem-solving skills

• Exceptional written and verbal communication skills

• Effective in high-pressure situations with good time management skills

• Ability to collaborate with team members in a full-remote team

• Fluent in English (written and spoken)

It will be a plus:

• Knowledge of Zendesk or similar ticketing systems

• Experience of working/volunteering in NGO

• Experience in English tutoring

What you can expect from us:

• Fully remote work

• Competitive salary based on the results of the interview and skill set assessment

• Flexible schedule

• Experience in a fast-paced international organization

• Work in a young and professional team

If you’d like to proceed, please, submit your CV and replies here.