ICT Analyst, NOA, DS – Kyiv, National рosition

Background

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme (UNDP) works in about 170 countries and territories, helping to eradicate poverty, reduce inequalities and exclusion, and build resilience so countries can sustain progress. As the development arm of the United Nations, UNDP supports strategic capacity development initiatives to promote inclusive growth and sustainable human development. Through partnerships with national, regional, and local governments, civil society, and the private sector, UNDP strives to support Ukraine in its efforts to eliminate poverty, develop people’s capacity, achieve equitable results, sustain the environment, and advance democratic governance. 

In Ukraine, UNDP has been working since 1993 with the Government and local authorities, with partners across the UN system, with civil society and with local communities to help identify and develop targeted solutions to the country’s development challenges.  We work in close collaboration with several key ministries, departments and agencies in a robust, integrated manner in three thematic priorities/portfolios:

1. Democratic Governance and Inclusive Social Fabric,
2. Inclusive and Sustainable Economic Recovery and Growth, and
3. Sustainable Environment and Energy Transformation.

Since 24 February 2022, complex humanitarian, development, and peace challenges have been emerging in Ukraine, underscoring the importance of programming that responds to the multiple dimensions of the crisis. The need for enhanced crisis/emergency coordination and response planning between the central government, the oblasts/rayons and other stakeholders (international community, CSOs, private sector) is becoming more and more critical for Ukraine to ensure delivery of services and build stronger resilience of the receiving/host communities and of the displaced. 

In this context, UNDP is recruiting a professional with relevant experience and a track record for the position of ICT Analyst. The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries. 

Duties and Responsibilities

Under the guidance and direct supervision of the Operations Manager, the ICT Analyst facilitates ICT services, implements ICT management systems, provides information management tools and technology infrastructure in the Country Office. The ICT Analyst is responsible for review of and advising on the use of new technologies that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.

The ICT Analyst heads the ICT Team and supervises the ICT staff. The ICT Analyst works in close collaboration with Programme, Operations, and project teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), and ITM staff to resolve complex ICT- related issues and contribute to CO programme development.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

1.)   Provide support to the planning and implementation of ICT strategies as well as introduction and implementation of new technologies.

•    Ensure full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Provide leadership of the ICT team for effective and client-oriented services.
•    Support elaboration of internal policies and procedures on the use of ICT.  Facilitate CO ICT business process mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management; and control the workflows in the ICT team. Support office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
•    Participate in market research and analysis, and introduction of new technology for country office system updating and improvement.
•    Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.   
•    Participate in and provide expert advice and services for the whole duration of ICT procurement/tenders related to software development, hardware, building of data centers, and complex network settings for partners. 
•    Contribute to the development and update the ICT annual plan and road map, business continuity and disaster recovery plans, and ICT infrastructure and training plans. Follow up on their implementation.
•    Provide support to the use of ERP functionality for improved business results and improved client services.
•    Contribute to the development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs. 

2.) Manage CO hardware and software packages.

•    Ensure CO hardware and software platforms meet the UNDP corporate standards and needs of key CO business processes.
•    Facilitate maintenance of equipment and acquisition of hardware supplies.
•    Contribute to the preparation of strategy for the upgrades and replacement of the existing office hardware and software infrastructure.
•    Facilitate the implementation of corporate UNDP systems.
•    Facilitate replacement of specific hardware components.
•    Provide technical advice on procurement or development of specific software systems.

3.) Manage engagement with CO Operations and Programme teams to ensure their automation and digitalization needs are met.

•    Contribute to the development of new software packages and automation tools (in-house or on the market), as required, for high impact results (e.g. office management system, electronic registry, intranet, etc.).   
•    Contribute to the development of new automation tools using UNDP corporately developed platforms.
•    Develop Terms of Reference (TOR) for software products, and provide monitoring and evaluation support to Programme teams during the development life cycle. 
•    Facilitate in-house development of tools for programme and operations when needed.
•    Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).

4.)  Ensure efficient network administration.

•    Monitor computing resources to provide a stable and responsive environment.
•    Review reports on the network performance and issues and take corrective actions.
•    Operate network utility procedures, define network users and security attributes, establish directories, menus and drive-mappings, configure network printers and provide user access.
•    Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
•    Monitor cloud-based backup and restoration procedures and compliance for both server and local drives.
•    Ensure timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
•    Provide technical advice on network administration to other agencies as required. 
•    Regularly review parameters of information for the network clients and electronic mail.
•    Trouble-shoot and monitor network problems.
•    Prepare cost recovery methodology and calculations in order to provide transparent, timely and precise cost recovery of ICT services. Monitor the preparation of cost recovery bills.  

5.)  Ensure facilitation of knowledge building and knowledge sharing in the CO.

•    Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision. 
•    Organize training for the operations/projects staff on ICT issues.
•    Synthesize lessons learned and best practices directly linked to ICT management.
•    Provide contributions to knowledge networks and communities of practice. 
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Supervisory/Managerial Responsibilities:  Supervise staff in the ICT unit

Competencies

Core 
Achieve Results LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work 
Think Innovatively LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking 
Learn Continuously LEVEL 2: Go outside comfort zone, learn from others and support their learning
Adapt with Agility  LEVEL 2: Adapt processes/approaches to new situations, involve others in change process 
Act with Determination LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously 
Engage and Partner LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships 
Enable Diversity and Inclusion LEVEL 2: Facilitate conversations to bridge differences, considers in decision making  
 

Cross-Functional & Technical competencies 

Required Skills and Experience

Education:

• Advanced university degree (master’s degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required.  
• A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience:

• Applicants with Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level that includes implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments; management and supervision of ICT services and teams; working with hardware and software platforms, and telecommunications facilities;  applying advanced knowledge of database applications, web-based and cloud infrastructure management systems. 
• Experience working with user-centered designs and conducting user research and testing is required. 
• Knowledge or experience with UNDP policies and guidelines is an advantage 
• Experience with UN system ICT processes reengineering is desirable.  
• Certifications in CCNP, MSCA, MSCE or MCP are an asset.

Language Requirements:

• Fluency in English and Ukrainian is required.
• Knowledge of another UN language is desirable. 

UNDP participates in the Scheme for the disclosure of safeguarding-related misconduct in recruitment processes within the humanitarian and development sector (Misconduct Disclosure Scheme). 

 In line with this Scheme, UNDP will contact previous employers of job applicants to request information about any investigations or findings of misconduct concerning allegations of sexual exploitation, sexual abuse and/or sexual harassment (sexual misconduct) against the applicant, during or after their employment. 

 By submitting a job application, the applicant confirms to have understood and consented to UNDP contacting the applicant’s prior employers, during UNDP’s recruitment process, to request any such information on sexual misconduct. 

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

DEADLINE FOR APPLICATIONS 17 April, 2025.

If you wish to apply for this or other positions, please visit UNDP in Ukraine website, section Jobs and apply:

https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/25637

UNDP will use a transparent and competitive screening process, though will only contact those applicants in whom there is further interest. Applications may only be submitted for specific vacancy.

Qualified women are strongly encouraged to apply.