ICT Оfficer at Mercy Corps (Dnipro)
ЗАВЕРШЕНО
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
General Position Summary
The Information Communications and Technology Officer is an important team member for the Ukrainian response. With a supervisory role on one ICT assistant, the ICT Officer works closely with all staff and directly reports to the ICT Coordinator on technical matters. The ICT Officer will be primarily responsible for the functionality of our infrastructure systems including but not limited to: Hardware, Software, Database, Servers, Internet connectivity, equipment, power related issues, etc, in the office.
Essential Job Responsibilities
- Read and understand the Organization ICT Policy. Orient staff on appropriate use and monitor user activities to ensure adherence to these policies.
- Manage the overall IT infrastructure at Mercy Corps office; including Servers (Windows), Local Area Network, Wireless Network (Aruba / Cisco Meraki), Firewall (Cisco Meraki), Network Attached Storages, Network Printers & Telecommunication systems etc.
- Ensure high availability of internet services & connectivity for all end-users; undertake responsibility for smooth functioning of internet services, interact with ISP for day-to-day internet issues related to services and subscription charges.
- Ensure all workstations are updated anti-virus software and profiles. Monitor virus activities and report on a weekly basis.
- Offering technical & help desk support to end-users; install and configure computer hardware, operating systems and applications, diagnosing and solving hardware or software issues locally and remotely using remote tools.
- Oversee repair of computers and IT equipment at a local level, when possible – facilitate and advise on best, safest and most economic solutions.
- Create & suspend MC-Email and online tool accounts in a timely manner.
- Ensure the Data backups and archives are always up-to-date. Schedule, when necessary additional backups as per situation to retain the highest availability of access for staff.
- Conduct staff training on computer basics, best practices, Data protection and the use of all Mercy Corps applications, online tools, software etc.
- Identify equipment and accessories required, facilitate IT purchases by coordinating with Procurement Department. Provide specifications as per Mercy Corps standards.
- Maintain proper documentation of all IT equipment including; software licenses, system profiles, warranties and IT stock/accessories.
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
- Other duties as assigned.
Organizational Learning
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects. - Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Knowledge and Experience
- A minimum of 3 years’ experience in information technology system (IT); a relevant university degree in computer sciences is desirable;
- Experience in both hardware and software requirements in local area networking (LAN);
- Experience with Microsoft 365 and other Microsoft software applications is highly desirable;
- Knowledge and experience in hardwire firewall systems and wireless controller systems;
- Exclusive knowledge of internet, proxy, email system, TCP/IP settings and windows applications.
- Experience in managing user accounts and access;
- A demonstrated attention to details, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
- Ability to troubleshoot, plan and design low maintenance systems is a must. Ability to troubleshoot and maintain both wireless and cable connections is required.
- Must understand, follow and implement existing policies on IT equipment use and best practices.
Success Factors
The successful candidate shall demonstrate agility and curiosity in understanding the work of humanitarian response actors, and will portray Mercy Corps as a positive and forward-thinking actor in the Ukrainian response. S/he shall demonstrate strong interpersonal skills, will reflect the best of Mercy Corps when communicating with program participants, team members, government and municipal representatives, and other stakeholders. The successful candidate will be well-organized, demonstrate a keen concentration, and appropriate cultural sensitivity when providing written and oral communication.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
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