ІТ Спеціаліст – Міжнародна Організація з Міграції (МОМ)

Under the overall guidance of the Chief of Mission, and with the direct supervision of the National IT Officer, the incumbent will provide daily technical support to users on the information management tools and technology infrastructure in the Main and all Filed Offices of the Mission.

 Core Functions / Responsibilities:

1. Provide daily on-site support on the usage of software and hardware to the end-users of the Main Office, Sub Offices and Mission Migration Health Unit (MHU),
2. Administration, support and installation of systems, network and software components and related updates on both ad hoc and regular bases; suggest the best possible technical solutions to achieve the required ITC standards while taking into consideration local technical constraints.
3. Evaluate needs for upgrading and eventually replacing ITC equipment and network systems in the offices.
4. Daily administration and troubleshooting on operational IT problems and providing assistance in finding relevant solutions, as well as periodic maintenance, repair and replacement of hardware components if needed
5. Assist to secure the implementation of IOM ITC standards, policies and guidelines, in particular with regards to the implementation of network systems, IT security, software licensing, telecoms and ITC procurement.
6. Daily administration and programming of PABX (telephone stations) in Main and all sub offices, support of analog and IP-phone sub systems. Providing regular and proper backuping of phone stations. Maintain telephone infrastructure in main and field offices. Provide IOM office with advises on efficient and reliable telecommunication solutions.
7. Assist in daily monitoring of mission-critical servers, services and applications such as PACS, Antivirus, File servers located in main and sub offices, Helpdesk application services, PRISM, and intranet portal ensuring effective liaison with technical counterparts for the proper functioning and availability of those systems. Assist with end-user trainings for those systems when required.
8. Assist in preparation of specifications and configurations for purchasing of computer and communication equipment or expendable materials.
9. Daily administration and support of active network equipment, switches, WiFi hotspots, routers and proxy server. Troubleshooting and monitoring of all network related problems.
10. Maintain the office’s ITC inventory for hardware and software (safeguarding media and licenses), including regular updates to the technical documentation of IT networks;
11. Provide trainings for the end-users on usage of ITC resources, as necessary.
12. Perform such other relevant duties as may be assigned.

Required Qualifications and Experience

Education

• High school degree/certificate with five years of relevant work experience.
• OR
• Bachelor’s Degree or equivalent from an accredited academic institution (preferably in Computer Sciences or Programming) with three years of relevant work experience. 

Experience

• Experience in the area of information technology, administration and troubleshooting of the LAN, communication equipment, different databases and Windows based systems, computer hardware.
• Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support.
• Extensive knowledge of Windows OS, Windows-based applications and packages, ISA, TCP/IP, DNS, Telecoms, Network Protocols, VPN, VoIP, MS Office, antivirus software/utilities and graphic packages (Photoshop, Illustrator, InDesign)
• Experience in MS SQL an asset.
• Knowledge and experience in PHP, Java, HTML, mySQL, web design and development of web-based office applications an asset.
• Knowledge in management, control and monitoring of different network equipment including security appliances, firewalls and switches, understanding of WAN routing, router configuration and various VPN technologies.

Holder of Certified Cisco Network Associates (CCNA), Microsoft Certified System Administrator (MCSA)/ Microsoft Certified Database Administrator (MCDBA)/ Microsoft Certified System Engineer (MCSE) certifications would be a distinct advantage.

Languages

Fluency in English and Ukrainian is required.

Required Competencies

 Behavioural

Accountability

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Meets deadline, cost, and quality requirements for outputs
• Monitors own work to correct errors
• Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

• Identifies the immediate and peripheral clients of own work
• Establishes and maintains effective working relationships with clients
• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
• Keeps clients informed of developments and setbacks

Continuous Learning

• Contributes to colleagues’ learning
• Demonstrates interest in improving relevant skills
• Demonstrates interest in acquiring skills relevant to other functional areas
• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information
• Clearly communicates, and listens to feedback on, changing priorities and procedures
• Writes clearly and effectively, adapting wording and style to the intended audience
• Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

• Actively seeks new ways of improving programmes or services
• Expands responsibilities while maintaining existing ones
• Persuades others to consider new ideas
• Proactively develops new ways to resolve problems

 Leadership and Negotiation

• Convinces others to share resources
• Actively identifies opportunities for and promotes organizational change
• Presents goals as shared interests
• Articulates vision to motivate colleagues and follows through with commitments

 Performance Management

• Provides constructive feedback to colleagues
• Identifies ways for their staff to develop their abilities and careers
• Provides fair, accurate, timely, and constructive staff evaluations
• Uses staff evaluations appropriately in recruitment and other relevant HR procedures
• Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluation

Planning and Organizing

• Anticipates and prepares response to changing IT needs of the relevant organizational unit
• Sets clear and achievable goals consistent with agreed priorities for self and others
• Identifies priority activities and assignments for self and others
• Organizes and documents work to allow for planned and unplanned handovers
• Identifies risks and makes contingency plans
• Adjusts priorities and plans to achieve goals
• Allocates appropriate times and resources for own work and that of team members

 Professionalism

• Delivers optimal IT solutions within defined resource parameters
• Correctly applies knowledge of specialized IT disciplines
• Masters subject matter related to responsibilities
• Identifies issues, opportunities, and risks central to responsibilities
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
• Persistent, calm, and polite in the face of challenges and stress
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to relevant cultural contexts
• Knowledgeable about and promotes IOM core mandate and migration solutions

 Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment
• Contributes to, and follows team objectives
• Gives credit where credit is due
• Seeks input and feedback from others
• Delegates tasks and responsibilities as appropriate
• Actively supports and implements final group decisions
• Takes joint responsibility for team’s work

 Technological Awareness

• Learns about developments in available technology
• Proactively identifies and advocates for cost-efficient technology solutions
• Understands applicability and limitation of technology and seeks to apply it to appropriate work

Resource Mobilization

• Establishes realistic resource requirements to meet IOM needs

Other

Any offer made to the candidate in relation to this special vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications on IOM Personal History Form (http://iom.org.ua/en/personal_history or iom.org.ua/sites/default/files/personal_history_form_0.xls) to [email protected].

This vacancy has been extended and is open to internal and external candidates.  Previous applicants do not need to re-apply. Closing date for applications is by 14 August 2018 at the latest, referring to this advertisement in the subject line of your message.

Only shortlisted candidates will be contacted.