Координатор/ка підтримки програми

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

 The Program Summary

Mercy Corps’ Ukraine crisis response seeks to meet the humanitarian needs of vulnerable Ukrainians and other conflict-affected people in Ukraine. Ukraine’s vital agricultural sector has been heavily impacted by the ongoing war, including for the predominant smallholder producers, leaving producers to salvage harvests, find new markets for their products, and plan for future growing seasons amidst uncertainty and incomplete information.

Since November 2023, with support from the Howard G. Buffett Foundation (HGBF), Mercy Corps has been implementing the “Ukraine Agricultural Support Program” (UASP), which aims to recover and protect livelihoods, increase economic stability and self-sufficiency, and facilitate early recovery for household level subsistence farmers and small farming businesses in targeted areas in Ukraine. Support includes grants to farmers designed to support them in adapting their agribusinesses to the new reality they face. Therefore, Mercy Corps helps to increase economic stability and self-sufficiency, and facilitate early recovery for smallholder subsistence farmers and small and medium sized farming enterprises in 13 oblasts of Ukraine, out of which 8 eastern and southern oblasts (Sumy, Chernihiv, Kharkiv, Donetsk, Zaporizhzhia, Dnipro, Mykolaiv and Kherson) will be a priority areas.

The Position

Under the direct supervision of UASP Project Director and in collaboration with the Partnership Advisor, the Program Support Coordinator is responsible for coordination of Mercy Corps’ engagement with local partners under the UASP across departments and facilitates management and implementation support to partners. Under the guidance of the Partnership Advisor, the Program Support Coordinator supports partners to develop and implement their own capacity strengthening plans, focusing on organizational priorities, program management and technical fields. The position holder will also be actively engaged in the process of identifying new strategically important partners. The Program Support Coordinator will ensure the smooth, efficient, and effective implementation of the program activities by working closely with selected implementation partners and the technical members of the program team, including supporting in preparation of the partner project package (scope of work budget and supporting documents), verification of reports from the partners, partner payment documents, and liaison with CARM, MEL, Safeguarding, and other departments in Mercy Corps. S/he should promote Mercy Corps values through various entry points in the project and preserve staff morale and enthusiasm for the project work.

Essential Responsibilities

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

PROGRAM MANAGEMENT

• Engage in the process of identification and selection of strategically important partners and ensuring transparency and adherence to technical selection criteria.
• In collaboration with the Partnership Advisor, lead on programmatic capacity assessments of UASP partners, coordinating team efforts to ensure partners meet Mercy Corps’ performance and quality criteria.
• Identify technical training needs for UASP partner staff, coordinating resources and opportunities to address those needs.
• Coordinate the development of scopes of work, signing sub-grant agreements, and other relevant programming documents with the local partners, guiding project implementation.
• Serve as a focal point for UASP local partners, ensuring effective communication and collaboration across teams and departments throughout the sub-grant lifecycle.

• Review and provide feedback on partner narrative reports, coordinating with program and support teams to track alignment of UASP partners’ activities with expenditures.

• Oversee the addressing of issues identified in UASP partners’ reports and coordinate team efforts to realign or revise project strategies and plans as necessary.
• Coordinate and ensure maintaining sub-grant project files, proper documentation and timely submission of narrative reports and other deliverables.
• Ensure and oversee timely preparation and coordination of partner payment packages, adhering to donor regulations and compliance requirements.

• Work closely with the MEL team to aggregate and analyze data provided by partners to both influence programmatic decision making and contribute to reports to the donor and/ or Mercy Corps stakeholders at HQ or in the region.
• Adhere to all MC policies and procedures as outlined in MC policies and procedure manuals.

• Conduct themselves both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Perform other tasks as requested by the project management

TEAM MANAGEMENT

• Provide guidance, capacity strengthening, mentoring, and support to ensure effective performance and professional growth of team members.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one-on-ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence, and cultivate resilience and well-being under challenging situations.

Supervisory Responsibility

Sr. Program Support Officer

Reports Directly To: UASP Project Director

Works Directly With: UASP team, Partnerships team, Subawards Compliance team, Program Performance and Quality (PaQ), Operations Team, Security, Finance.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Diploma or University Degree in international studies, social, economic or other relevant field is desired.
• At least 5 years of experience working in a non-governmental organization (NGO) or CBO focused on humanitarian assistance, relief or development work is desirable.
• Basic understanding of structures and processes of NGOs – including sub-grant mechanisms- required.
• Demonstrated capacity to collaborate closely with a broad range of stakeholders in different geographic locations; experience with remote management or monitoring a plus.
• Familiarity with the MS Office software (i.e., Word, Excel, and PowerPoint) is required
• Excellent oral and written Ukrainian and English is required.
• Knowledge of humanitarian standards and codes, including SPHERE, HAP is an asset.

Success Factors

The successful candidate demonstrates a commitment to equitable partnerships and is able to work collaboratively across teams to drive processes forward and achieve results. S/he is solution-oriented and possesses strong multi-tasking, organizational, prioritization skills. Accuracy and attention to details are necessary. A demonstrated ability to work quickly, accurately, meet deadlines, and process information in support of changing program activities is necessary. Ability to travel within Ukraine, security permitting.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

 Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).

Please, apply: Program Support Coordinator | Mercy Corps Ukraine (ultipro.com)

Тільки попередньо відібрані кандидати будуть запрошені на співбесіду.

Ласкаво запрошуємо осіб з інвалідністю та ветеранів відгукнутись на цю посаду.

Mercy Corps створило робоче місце для працевлаштування осіб з інвалідністю та ветеранів, та належні умови праці для цієї вакансії, але це не обмежує коло осіб, які можуть подаватись на цю вакансію.