Менеджер(-ка) з Навчальних Програм (Київ)/PROGRAM LEARNING MANAGER (Kyiv)

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do
their best work when they are diverse, and every team member feels that they belong. We welcome
diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program Summary
We aim to reach 500,000 vulnerable people with multi-purpose cash assistance, in-kind humanitarian support, and protection services across four countries. Almost all our impact will be delivered in partnership: with Ukrainian, Polish, Romanian and
Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine. Mercy Corps is responding to the Ukraine with large-scale consortium programming with a focus on Multi-Purpose Cash Assistance (MPCA). The Consortium is a partnership between four international humanitarian aid agencies to model and deliver innovative, effective cash and other humanitarian assistance programs to support  affected people within Ukraine.

The Position
The Program Learning Manager will lead the knowledge management, learning, and research-related
activities of the Mercy Corps Ukraine Response. They will work with Mercy Corps’ Monitoring, Evaluation,
and Learning (MEL) staff to ensure data quality and donor compliance while leading their own Program
Learning Team (PLT). The PLT will develop and implement strategies and plans to capture, share, and
extend knowledge within the Ukraine Response – including among partners and other stakeholders at
the local, national, and international level.
This position will participate actively in defining program research agendas, lead on design and conduct
relevant research studies and assessments. The Program Learning Manager will also advise and
promote the management and appropriate sharing of internally generated information related to program
progress and impact measurement. They will encourage a culture of knowledge-sharing and collaborative
workflow and remind Mercy Corps teams of the importance of promoting a healthy information flow in a
knowledge-driven environment.
The position will likely require regular travel to the field, including partner implementation locations.

Essential Responsibilities
1. Monitoring & Evaluation (MEL) Systems and Implementation:
-Promote collaboration and knowledge sharing by defining, supporting and encouraging
the use of knowledge management platforms and communications among all employees.
-Liaise with Program and MEL staff to incorporate program learning, primarily from cash
and shelter/non-food item (NFI) distribution activities, in ongoing reports, presentations and
communications shared internally and at consortium level.
- Assist the implementation of MEL systems at several levels by providing support to fieldbased teams, reviewing the accuracy and quality of reports.
-Manage learning alerts to the program leadership and partners monthly, quarterly, and
annually as required.
- At the national and entire-response levels, manage the use of information to provide a
continuous flow of “knowledge”, enabling efficient and effective decision-making. Make sure the
system and information flow processes are working smoothly and learning is centralized and
easily accessible for decision-making.

2. Team Management & Strategic Leadership
- Manage a team of two: an Evaluation Advisor and Knowledge Management Officer.
Ensure proper task delegation, adequate supervision, completion of tasks and appropriate
support within the team.
- Recognize opportunities for innovative action and create an environment where
alternative viewpoints and lateral thinking are welcomed.
-Prioritize and organize actions and resources to achieve objectives and contribute to
program development and strategy.

3. Indicator Development and Reporting:
- Ensure that learning is reflected in new tool design and that indicators are contextualized
where possible and applicable.
- Incorporate learning sections in internal reports, donor reports as well as presentations
delivered by MEL.
- Ensure formatting, editing, and quality assurance on own work and the work of others.

4. Technical Support / Assistance to Partner Organizations:
- Assess, design, develop, and help implement best practices that support partner
organizational growth and capacity building.
- Conduct information needs/gap analyses to identify opportunities to improve knowledge,
skills, efficiency and information delivery to the Program and MEL teams, and for effective change
management.
- Capture learning by reviewing monthly partner reports and liaising with the MEL and
Program teams for feedback regarding data collection and reporting. This could be through
weekly meetings, email exchanges, and/or an informal reporting system.
- Provide direct assistance to partners in incorporating best practices and learning into their
routine data collection, analysis, and reporting work.
- Integrate learning from community feedback loops into reporting.

5. Develop and Implement Learning & Knowledge Management Strategy:
- Develop a new framework for Knowledge Management activities, including learning paths,
the collection of best practices and the execution of a change management plan.
-Establish and manage a learning platform where learning exercises and reports can be
stored, collated, and used for future reference.
- Identify impact of process or system changes on existing procedures.
- Work with Response MEL Managers and Program Performance and Quality (PaQ) Lead
to ensure that Program and MEL teams use the system effectively, including following up on
dissemination of findings and incorporating knowledge into future cycles of the program.
- Manage the online documentation process for multiple audiences, including Program staff
and field members requiring access to MEL files.

6. Capacity Building and Coordination
- Assess strategic learning needs for short- and mid-term and develop a capacity building
calendar to roll-out the learning system with partners.
- Utilize input from Program, MEL and Senior Management to plan, develop, customize and
implement appropriate materials, instructional content, and delivery mechanisms to achieve
maximum learning results for partners, Mercy Corps staff and third parties involved in
implementation.
- Identify training or process improvement opportunities and conduct training as needed.
- Facilitate learning workshops with all relevant stakeholders, progressively building their
independent learning capabilities.
- Identify and share creative, efficient, and effective ways to share learning and information,
engage audiences, and facilitate collaboration.

7. Evaluation Assessments
- Collage learning for all evaluations taking place throughout the program cycle, including
the Real Time Evaluation and Final Evaluation planned under the current cash distribution project
funded by USAID’s Bureau for Humanitarian Assistance (BHA).

Supervisory Responsibility
Knowledge Management Officer, Evaluation Advisor.

Accountability
Reports Directly To: MEL Manager
Works Directly With: MEL Team, Program Team, PaQ Lead

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our
program participants, community partners, other stakeholders, and to international standards guiding
international relief and development work. We are committed to actively engaging communities as equal
partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills
Any skills you have gained through education, volunteer work, or life experience that are relevant for the
position will be considered. Please explain transferable skills and how they apply to this position in your
cover letter and interview.

Required:
1. Academic degree in social sciences, mathematics, statistics, business, or any related fields.
2. Experience with program learning, knowledge or data management and implementing best
practices.
3. Experience writing, sharing, and presenting information for multiple audiences and in multiple
ways (reports, presentations, e-mails, technical specifications, proposals, etc.).
4. Strong analytical skills/capabilities and communication skills (verbal and written).
5. Language Skills: Working proficiency in English is required. Fluency in Ukrainian or Russian is
required.

Preferred
1. 4 years of experience in data compilation, reporting and analytics, utilizing data and analytics
tools.
2. Humanitarian experience within the current Ukraine context, preferably with international donors.
3. Experience in technical writing or creating training/instructional documentation.

Success Factors
The position requires high level skills in analysis and some experience in report writing, which will be
used to review consistent data, reporting, and technical briefs. Soft skills including leadership,
communication, coaching, mentoring, and teamwork are essential attributes of this role. The candidate
should be able to employ the use of traditional and digital learning approaches to develop and implement
innovative, creative, and effective ways to strategically capture and share technical knowledge, leverage
good practices, and improve the effectiveness of Mercy Corps programming in Ukraine, Poland,
Romania, and Moldova.

Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the
communities we serve, we empower all team members to dedicate 5% of their time to learning activities
that further their personal and/or professional growth and development

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment
to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking,
we are better able to leverage the collective power of our teams and solve the world’s most complex
challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives
and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best
work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and
evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We
actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger
and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal
employment opportunities are available to all. We do not engage in or tolerate discrimination based on
race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin,
disability (including HIV/AIDS status), marital status, military veteran status or any other protected group
in the locations where we work.

Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,
whether team members, community members, program participants or others, are treated with respect
and dignity. We are committed to the core principles regarding prevention of sexual exploitation and
abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency
Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or
harassment by or of our team members. As part of our commitment to a safe and inclusive work
environment, team members are expected to conduct themselves in a professional manner, respect local
laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team
members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an
annual basis.