Спеціаліст/ка з ІТ / ICT Specialist

Open to Internal and External Candidates

Position Title: ICT Specialist
Duty Station: Odesa, Ukraine
Classification: General Service Staff, Grade G6
Type of Appointment: Special short term, six months with the possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 29 May 2024 

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the overall supervision of the Chief of Mission (CoM) in IOM Ukraine and direct supervision of the Information and Communications Technical Officer (ICT) and, in collaboration with relevant units at Headquarters and the Administrative Centres, the successful candidate will be responsible and accountable for ICT administration and related functions in IOM Ukraine Country Office as well as in Hub-Offices.

 Core Functions / Responsibilities:

1. Provide daily assistance and training to staff of different projects in IOM Ukraine Country Office as well as in Hub-Offices of the Mission in using ICT standard software, hardware, and other equipment when it’s required. Daily troubleshooting on operational ICT problems and helping in finding relevant solutions. Provide remote technical assistance where it’s needed.
2. Daily monitor Mission Help Desk system based on the Global Fresh Desk Service, as well as related users account administration. Generate reports on service and support provided. Carry out proper Task tracking depending on the mission workload, IOM Kyiv Helpdesk system, tasks, report generation, as well as assist in task prioritizing.
3. Support and administer sub-offices with systems upgrades and implement IT infrastructure changes: install systems, network components and software; recommend best technical solutions to IT systems and application performance.
4. Assist in proper tracking and administration of Mission ICT Assets in Field Office. Laptops/PCs pre-deployment preparation, administration and installation of OS, related updates on both ad hoc and regular bases; suggest the best possible technical solutions to achieve the required ITC standards while taking into consideration local technical constraints. Hardware maintenance and support of devices covered by warranty.
5. Ensure the required performance and stability of network services and servers (LAN, WAN, Internet, SAT phone connectivity, Starlink, BGANs, VSAT terminals and VPN, etc.), to prevent and minimize downtime or service interruptions.
6. Assist in maintaining of telephone and Internet infrastructure in main and sub-offices. Provide IOM office with advises on efficient and reliable telecommunication solutions. Assist in administration and daily monitoring of PABX, telephone billing systems and Amazone Connect services.
7. Track and manage consumables for Field Office and Mission printers, MFU, copiers and other devices.
8. Assist in preparation of specifications and configurations for purchasing of computer and communication equipment or expendable materials, as well as technical assessment of tender proposals and documentations, providing guidance to mission in evaluating needs for upgrading and eventually replacing ICT equipment and systems in the offices.
9. Assist in regular updating of Mission ICT infrastructure plans, including regular updates of the technical documentation of ICT Systems.
10. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Bachelor’s Degree or equivalent preferably in Computer Sciences or Programming with four years of relevant work experience.; or
• High School Degree/Certificate with six years of relevant professional experience.

Experience

• Experience in the area of information technology, administration and troubleshooting of the LAN, communication equipment, different databases and Windows based systems, computer hardware.
• Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support.
• Experience in MS SQL an asset.
• Extensive knowledge of Windows OS, O365, Azure, Windows Defender, different HelpDesk systems, Microsoft Endpoint manager Admin Centre, Windows-based applications and packages, Cloud solutions, TCP/IP, DNS, Telecoms, Network Protocols, VSAT, SAT telecommunication, VPN, VoIP, MS Office, antivirus software/utilities. Graphic packages (Photoshop, Illustrator, InDesign) are an advantage.
• Experience in user support in Microsoft based environments and Cloud solutions.
• Knowledge and experience in PHP, Java, HTML, MySQL, web design and development of web-based office applications as an asset.
• Knowledge of IOM corporate ICT tools.
• Deep knowledge of Windows based applications and systems, AD, GPO.
• Knowledge of different technical communication standards.

Languages

For this position, fluency in English and Ukrainian are required (oral and written).

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications filling in the IOM Personal History Form and sending to [email protected] by 29 May 2024 the latest, referring to this advertisement in the subject line of your message.

Only shortlisted candidates will be contacted.

Posting period:

From 15.05.2024 – 29.05.2024