Тренер/ка, експерт/ка з етичної та травматично-інформованої комунікації

Kindly note that all applications should be submitted through the IOM Global Career Site (Link). Applications submitted in any other manner will not be considered. 

Annex 2 – TERMS OF REFERENCE

FOR THE CONSULTANCY CONTRACT OF: Trainer, Expert on Ethical and Trauma-Informed Communication (Consultant)

1. Duty Station of the Consultancy: Kyiv, Ukraine

Duration of Consultancy: 3 months, with possibility of extension subject to availability of funds and satisfactory job performance.

1. Nature of the consultancy: Category B

Under the overall supervision of the IOM Chief of Mission and the direct supervision of the National Programme Officer and Senior Programme Specialist (MBG), the Consultant will conduct four online training sessions for the four groups of the State Migration Service of Ukraine employees (around 400 participants in each group) on Ethical and Trauma-Informed Communication during tentatively November-December 2024 within the EU-funded project “EU Support to Strengthening IBM in Ukraine (EU for Solidarity Lanes and IBM)”.  

1. Project Context and Scope:

“EU Support to Strengthening IBM in Ukraine (EU for Solidarity Lanes and IBM)” project aims to address urgent and strategic needs of the Ukrainian IBM actors in the context of the ongoing Russian war against Ukraine. One of the specific objectives of the project is to enhance the resilience and business continuity of Ukrainian IBM actors, including the State Migration Service of Ukraine (SMS).

The war in Ukraine poses country-wide challenges for preserving mental health and psychological well-being. Aside from managing the effects of their own personal difficulties in the war, SMS employees working directly with applicants need to be prepared to provide services to people who may have recently gone through physical and psychological abuse, torture or loss of close relatives. As a result, the project aims at organizing and carrying out training activities to improve SMS employees’ capacity to provide services to people affected by the war, with a focus on enhancing their communication skills and raising their psychological resilience. 

The goal of the training is to equip SMS employees in the territorial divisions (front-offices) with knowledge and skills in ethical and trauma-informed communication which will support them in their day-to-day activities connected to providing services to the war-affected population.

The objective of this consultancy is to develop the contents of a half-day online training program and conduct four separate sessions of the developed training during November – December 2024 to the four groups of the State Migration Service of Ukraine employees (with around 400 participants in each group).

The video recording of the training along with the course materials will be uploaded to the SMS internal training platform.

1. Organizational Department/Unit to which the Consultant is contributing: Migration and Border Governance (MBG) Programme Unit;
2. Tasks to be performed under this contract: Category B Consultancy
3. 1. Develop and design the contents of the half-day training program (presentation, tasks, case-studies), and content of PRE-POST tests for personnel of State Migration Service of Ukraine on ethical and trauma-informed communication.
4. 2. Facilitate four half-day training sessions on ethical and trauma-informed communication in an online format (on Zoom platform):

• Deliver presentation with relevant case studies
• Facilitate group work and provide relevant expertise in Q&A sessions
• Methodology: online training, interactive discussions, group work, case studies
• Organize and supervise PRE-POST tests

1. 3. Prepare the report on the activities during trainings:

 – to analyze Pre-Post tests

- reflect overall activity of group of participants of each training.

1. 4. Perform such other duties as may be assigned.
2. Performance indicators for the evaluation of results

• Participate in one preparatory meeting with the project team and agree on the training flow/timing.
• Contents of the half-day training, presentation and content of PRE-POST tests for personnel of State Migration Service are developed and agreed with IOM.
• Four half-day training sessions are conducted, and reports submitted to IOM.

The payment of the Consultant’s fees shall be initiated within 10 days after IOM’s receipt and approval of the outputs outlined above.

1. Education, Experience and/or skills required

• University Degree in Pedagogy, Psychology, Communications or related field, with at least ten years of professional experience in the field;
• Previous experience in developing and conducting lectures, training courses, seminars;
• Excellent understanding of ethical and trauma-Informed communication;
• Excellent written and oral communication skills in Ukrainian; knowledge of English will be an asset;
• Ability to work independently and as a team member;
• Self-discipline and the ability to work according to set time limits.

1. Travel required

        Travel is not required.

1. Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

1. How to apply:

Interested candidates are invited to submit their applications ONLY through this Link.  (12326) by 6 December 2024 the latest.  

Only shortlisted candidates will be contacted.  

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