Вакансія: ICT Helpdesk Associate

Background

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Today Ukraine is facing its most serious challenges since achieving independence in 1991. The ongoing war has already resulted in significant loss of life, unprecedented displacement, internally and towards neighboring countries, and devastating destruction of infrastructure. The UN Ukraine Flash Appeal shows that at least 15.7 million people are in immediate need of emergency assistance and protection. Early projections indicate that if the war should continue in the medium to long term, up to 90% of the Ukrainian population could face poverty and extreme economic vulnerability, and the country’s socio-economic progress could be set-back by almost 20 years. In the short-term, 62% of the population is at high risk of falling into poverty. Ukraine’s economy is set to shrink by 45% this year due to the war and even with a moderate recovery in the next few years, by 2025 the GDP would still only be two-thirds of the pre-war GDP in 2021.

In addition, the country faces losses of many people’s lives and devastative destruction of infrastructures and economic bases. Currently, more than 50% of the energy infrastructure damaged, causing the massive disruption of energy supply nationwide with millions of people experiencing power outages and challenges in heating. Extensive scale of destruction of infrastructure, rehabilitating or constructing infrastructures and installing equipment with necessary supply of the materials is urgently required to restore or maintain life-line and key basic services, followed by removal or mines and explosives as well as debris.

The UNDP Office in Ukraine has initiated the collocation of several UN Agencies into one premise with the aim of improving effectiveness and efficiency of projects implementation and joint efforts. In order to effectively organize the common services in the premises, these services will be shared by UN Agencies represented in the premises and provided by dedicated project personnel.

UNDP Ukraine invites applications from highly qualified and experienced Ukrainian professionals for the post of the ICT Helpdesk Associate.

The incumbent will prioritize gender equality and women’s empowerment within all implementations and promote UNDP’s mandate as a gender-responsive organization with zero tolerance to any kind of discriminatory and abusive behaviour, including sexual harassment, sexual exploitation and abuse.

Duties and Responsibilities

• Provides IT support to the end-users:
• Provides daily on-site support on the usage of software and hardware to the end-users from UN agencies and UNDP projects in the common premises; 
• Provides remote ICT support to the end-users on travel and in other common premises;
• Troubleshoots on operational IT problems, provide assistance in finding solutions; 
• Provides IT-related support to organization of project/agencies events in the shared premises and external locations, as necessary; 
• Assists in preparation of specifications and configurations for purchasing of computer equipment and/or expendable materials.

Monitors and controls effective functioning of the ICT hardware and software in the shared premises:

• Ensures compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
• Monitors the use of ICT equipment, organizes for periodic maintenance, routine repair and/or replacement (as necessary and in consultation with the CO) of hardware electronic components; 
• Assists in the installation of commercial and in-house software and related upgrades; 
• Assists in upgrading operating systems and antivirus software on a timely and regular basis; 
• Supports the users in backing up and restoring their data, as well as in virus detection, removal and prevention; 
• Supports telephony infrastructure;
• Performs other specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.).
• Monitoring of Critical emergency communication Equipment and providing support if necessary

Supports network administration and security:

• Responds to end-user needs regarding network access; 
• Implements IT related security measures as per the guidance from the CO; 
• Assists in troubleshooting and monitoring of network problems.
• Maintenance of CCTV system.
• Provides support to Access Control System and maintance

Provides administrative support:

• Maintains an up-to-date inventory of software and hardware;
• Maintains a library of ICT related reference materials;
• Maintains the inventory and stock of supplies and spare parts;
• Maintains filing system ensuring safekeeping of confidential materials;
• Researches and retrieves the data from internal and external sources; preparation of statistical charts, tables and reports as required;
• Provides of other ICT support as required by the supervisor.

Facilitation of knowledge building and knowledge sharing:

• Participates and assists in the organization of training for the personnel on ICT issues; 
• Trains new project personnel on how to use UNDP-specific applications such as OneDrive and SharePoint; 
• Gives training for the end-users on usage of ICT resources, as necessary. 

Competencies

Required Skills and Experience

Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

DEADLINE FOR APPLICATIONS 18 September, 2023.

If you wish to apply for this or other positions, please visit UNDP in Ukraine website, section Jobs and apply:

https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/13436

UNDP will use a transparent and competitive screening process, though will only contact those applicants in whom there is further interest. Applications may only be submitted for specific vacancy.

Qualified women are strongly encouraged to apply.