Керівник сектору центрів адміністративних послуг

Reform Initiative

The administrative services reform is owned by the Ministry of Economic Development and Trade of Ukraine (MEDT) and sponsored by the EDGE (Expert Deployment for Governance and Economic Growth Project – responsive initiative designed to resolve some of the most pressing issues in governance reform and development in Ukraine) to deliver on Strategy 2020 focus on decentralization and public administration.
The MEDT and the EDGE had agreed to establish an Administrative Services Reform Office (ASO) that acts as an independent donor-funded non-government office with mandate from the MEDT to coordinate and support the administrative services reform.
The ASO has the task from the MEDT to support development of Administrative Service Centers as citizen-centric and efficient institution.

Position Summary

Sector Lead of the Administrative Service Centers will be responsible for:
• Coordination Centers network development with Mineconomy, donor projects, municipalities;
• Planning and leading the work of the Sector team;
• Implementation of the service quality standard at ASCs and introduction of service satisfaction measurements;
• Effective organizational structures and processes identification, implementation.

Preferred Qualifications and Skills:
• Master’s degree in Public Administration (or equivalent);
• Managerial experience at least 3 years;
• Analytical skills, especially process analysis;
• Knowledge of regulation (legal, sublegal) in Administrative Service;
• Experience in trainings’ development and conducting;
• Public Speaking skills;
• Fluent in Ukrainian.

Indicative Duties and Responsibilities:
• Capacity building of selected Centers/cities/regions: implement managerial, IT, process solutions to reduce time and increase customer satisfaction;
• Develop and conduct administrators and centers managers training in 5-7 priority areas;
• Administrative services delivery process optimization;
• Expanding range of administrative services at the ASCs.

Contract Duration and Timing
The total duration of the consultancy is expected to be 6 months with possible extension. Office based in Kyiv. For contracting, a candidate should be able to register Private Entrepreneur of the 3d group.

To apply
Submissions must be prepared in English and delivered electronically by 17:00 Kyiv time on January 11, 2019 to the following address: [email protected]. We do not welcome unsolicited phone calls.

All submissions must include:

1) Applicant’s CV;
2) Applicant’s brief letter of interest indicated related experience and achievements.