Customer Excellence Сonsultant

The British Council, a leading international cultural organisation, is recruiting a full-time Customer Excellence Consultant to deliver high quality services to internal and external customers and clients by adhering to global customer service standards of excellence and secure excellent sales results in order to enable the Council to meet its sales targets in the main British Council Ukraine office as well as the off-site premises.

This role requires analytical thinking skills and good organisational skills. Attention to detail and high levels of professionalism are also essential. In addition, the post holder will be expected to be pro-active and customer orientated with excellent communication and computing skills.

Role Specific Knowledge, Experience and Skills

Minimum / essential

• Experience of working in a team and effective communication with others
• University degree
• English at a minimum of B1 level
• Fluent Ukrainian and Russian
• Accuracy/attention to detail
• Computing skills (MS Office, Excel)

Desirable

• Working with customers via phone, face-to-face, email
• Experience in using CRM systems
• Understanding potential markets/customers
• Customer Service Qualifications

Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile.pdf. Successful candidates will be invited for an English language testing and interview.

Please refer to British Council Behaivours and BC Core skills before applying for the job.

Candidates wishing to apply should fill out the on-line application form.

The closing date for receipt of applications is 31 July 2018.

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.