Менеджер з надання послуг/Service Delivery Manager

Deloitte is seeking qualified candidates to serve as short-term Service Delivery Manager in support of the USAID/ Ukaid Health Reform Support (HRS).

Period of Performance: October 2021 – March 2022

Project Background and Summary:

The purpose of USAID Health Reform Support is to support a transparent, accountable, and effective health care system that is capable of meeting the health needs of the Ukrainian people. Advancing health sector reforms, enhancing transparency, and tackling corruption will reduce out-of-pocket payments and improve access and availability of high quality, evidence-based health care services for Ukrainians. Elimination of corruption is a cross-cutting theme across all objectives to be achieved by this activity, which include:

1. Improve health sector governance.
2. Support the transformation of the healthcare financing model.
3. Strengthen the health workforce.
4. Enhance transparency, accountability, and responsiveness of the health care system.
5. Improve service delivery system at all levels.

Background/Objective

The Service Delivery Manager will provide technical expertise in law and health care administration related to the HRS activities. 

Tasks:

• Support HRS activities related to the development of communication aids and tools;
• Develop communication documents (visually appealing leaflets, scripts and/or pamphlets, checklists etc.) Related to the improvement of providers’ outreach, and patient-centered communication;
• Coordinate collaboration with healthcare facilities in Donetsk and Luhansk regions, in order to disseminate communication materials and influence providers’ daily behavior change to overcome barriers in access to healthcare;
• Create presentations, database documents, reports, and other documents needed throughout the workflow;
• Develop close working relationships with local healthcare providers and other partners;
• Providing technical inputs into the development of technical documents;
• Drafting letters, replies, clarifications etc.;
• Other technical support as requested by the HRS;
• Respond proactively to requests by USAID Health Reform Support project;
• Provide other services upon common agreement.

Qualification requirements:

• Bachelor’s/Master’s Degree in Health Administration, Healthcare, Communication or relevant sphere;
• Understanding of Ukraine’s health system and reform concept;
• Knowledge of international best practices in public health and healthcare systems;
• No less than 2 years of proven work experience in Ukraine’s health system;
• Knowledge of communication techniques and patient-centered care concept;
• Experience of work with local health care providers, national and regional health care authorities;
• Excellent organizational skills;
• Good writing and communication skills in Ukrainian;
• Good command of English.

Qualified candidates are expected to send their CVs, cover letters, and two professional letters of reference (ideally from local healthcare authority) to [email protected] no later than October 17, 2021. Please indicate the region in the subject field of the email: “ Service Delivery Manager “. Only shortlisted candidates will be invited for an interview