Координатор(ка) цифрової трансформації ICLA – Київ

1. Background

The Norwegian Refugee Council (NRC) supports people affected by displacement and advocates for their rights at national, regional and international level.

The NRC Information, Counselling and Legal assistance (ICLA) program in Ukraine started in 2014, providing legal aid to internally displaced and conflict-affected persons.

The ICLA programme in Ukraine is focused on the provision of information, counselling and legal assistance services on legal identity, civil documentation, IDPs registration, housing, land and property and access to services, conducts capacity building activities for relevant stakeholders and advocacy actions, on legal protection aspects. 

NRC ICLA has recently embarked on a digital transformation journey. ICLA understands that information and communication technology should play an increasingly important role in the provision of legal services to beneficiaries. New digital modalities of service provision and interaction with beneficiaries have the potential to increase the reach of the NRC ICLA program, enhance its ability to deliver and overcome access barriers and improve the quality and timeliness of its services. These new service delivery modalities will contribute to NRC’s Global Strategy, and particularly to NRC’s global ambition to “become a leader in using data and technology to deliver better results.”

Responsibilities

2. Role and Responsibilities:

The ICLA Digital Transformation Coordinator will significantly contribute to transform the way ICLA provides its services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the ICLA digital team based in the country office, support the design, piloting and roll out of digital solutions (in particular the NRC-developed Kobli platform) and ensuring that feedback and learning from the field are taken into consideration in the development of strategies and products.

Generic responsibilities

1. Adhere to NRC policies, guidance and procedures
2. Contribute to ICLA strategy development, project proposals and provide input on needs and gaps
3. Promote and share ideas for improvement and necessary changes in the activities
4. Ensure capacity building of project staff and transfer key skills
5. Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA’s vision and strategy for digital transformation.
6. Ensure compliance with the goals and objectives of the digital ICLA strategy
7. Collaborate with Global ICLA team in Head Office to ensure alignment with global digital strategies for ICLA.
8. Coordinate and manage digital ICLA initiatives
9. Support learning and development of staff on digital initiatives

Specific responsibilities:

• Oversee the ICLA Ukraine Digital transformation initiatives
• Line management of the Digital transformation team
• Lead the implementation of Kobli, the ICLA digital platform pilot and its roll out.
• Engage with relevant NRC staff at national and field level in the project to ensure participation and continuous feedback
• Coordinate legal content management development and publication for the digital platform
• Coordinate the roll out of the user portal with field teams
• Coordinate training opportunities for ICLA staff and beneficiaries in use of the digital tools.
• Build adequate technical capacity for a sustainable use of digital modalities for legal services provision
• Support NRC in monitoring and evaluating the use of digital modalities.
• Coordinate activities closely with the Global ICLA Digital Project Manager to report on progress and ensure alignment of strategies.  
• Provide regular progress reports to the line manager and related senior management
• Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital PM.
• Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection
• Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project.

Qualifications

1. Professional Competencies:

These are skills, knowledge and experience that are important for effective performance.

• Bachelor’s degree in social sciences, law, computer science or any other related field
• Minimum 3 years of relevant experience in a similar position
• Fluency in written and spoken English and Ukrainian
• Interest in humanitarian work, IDPs contexts and legal programmes
• Previous experience in digital transformation and innovation is an asset
• Previous experience in working in complex and volatile contexts
• Knowledge of cloud and SaaS solutions, particularly CRM’s such as Salesforce and MS Dynamics.
• Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the strategic development of solutions, working in collaboration with teams, relevant entities and beneficiaries.

2. Behavioral competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies and the following are essential for this position:

• Strategic thinking
• Planning and delivering results
• Managing performance and development
• Coping with change
• Working with people
• Handling insecure environments

We offer:

• Type of contract: till December 2022 with the possibility of extension.
• Salary/benefits: According to NRC salary scale, terms and conditions.
• Duty station: Kyiv, Ukraine
• If you are interested in this profile and wish to apply, please visit: ICLA Digital Transformation Coordinator Ukraine Kiev – NRC and NORCAP Careers Careers (oraclecloud.com)

** This position is subjected to national recruitment, Only Ukrainian nationals will be considered for this role. Applications will be reviewed on ongoing basis, therefore we encourage interested candidates to apply early**