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About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Program / Department Summary

Mercy Corps’ Ukraine response meets the humanitarian needs of people affected by the war in Ukraine. Since the escalation of the war in 2022, Mercy Corps has supported more than 750,000 war-affected people in Ukraine and neighboring countries. We have provided cash assistance, food and hygiene kits, and psychosocial support for people in emergency situations; grants for micro, small and medium businesses, as well as small to medium farming enterprises; and conducted large-scale information campaigns. Notably, nearly all our programming is delivered in partnership with civil society organizations matching humanitarian action with capacity strengthening and a real commitment to localization.

In the initial response to the war in Ukraine, Mercy Corps is focused on the emergency delivery of aid to the affected populations, primarily through Multi-Purpose Cash Assistance (MPCA) and in-kind food and non-food assistance. Mercy Corps will continue this life saving assistance for as long as it is needed but acknowledges that recovery and resilience requires access to steady income alongside functioning markets. Therefore, alongside ongoing emergency activities, Mercy Corps will launch early recovery activities, that will contribute to stabilization of livelihoods and improved resilience for IDPs and conflict-affected individuals. In line with direct investments to support self-employment opportunities, SME and agriculture sectors, this pilot will work as an adaptive response mechanism and will adapt programming according to ongoing analysis of the context and potentially changing needs.

General Position Summary

The Senior MEL Officer will assist in the development, and implementation of MEL system for the Resilience Program as part of the resilience consortium. He/She will be responsible for monitoring, evaluation, following reporting requirements, and standardization of data collection tools for the program’s key components, including support to SMEs and self-employment. He/She will also ensure the quality of MEL activities by setting adequate information management systems for all stages of data management, implement and oversee data quality audits and assessments, define and design processes and guidelines for data validation, verification and other quality standards as needed. The Senior MEL Officer will conduct the data analysis and ensure all the program data is within the program for learning and adaptation of program activities. He/She at the same time should promote Mercy Corps values through various entry points in the project and preserve staff moral and enthusiasm for the project work.

Essential Job Responsibilities

1. STRATEGY & VISION

• Ensure that the MEL systems for programs are in compliance with both donor`s and Mercy Corps’ global, regional and country policies, procedures, standards and strategic initiatives.
• Assist in program planning and implementation to ensure adherence to Mercy Corps’ Minimum Standards, including the use of standardized tools, indicators, and documentation methodologies.
• Support the design and implementation of assessments and other pre and post data collection and analysis.
• Support learning-to-action events, reflection session to analyse data for programmatic use and to document and incorporate lessons learned into program design, planning and implementation.
• Actively participate in any additional evaluation MEL activities including but not limited to baseline surveys, mid-term, PDMs, end-line surveys, evaluations, household surveys
• Work closely with the program team and partners, to ensure effective monitoring, evaluation and reporting of program activities and results.

 2. DATA MANAGEMENT AND QUALITY CONTROLS

• Ensure quality control procedures and accuracy of entered data and comparing it with the existing filing system to make sure all records are consistent and aligned.
• Provide support in the development of MEL Plans, tools, survey design, methodology, data analysis, and other services as may be required for program monitoring and evaluation.
• Ensure program teams (including partners) are compliant with donor monitoring, evaluation and reporting requirements (adhere to donor MEL guidelines).

 3. TECHNICAL SUPPORT

• Coordinate assessments, evaluations and monitoring surveys in area of operation. This will entail development of Scopes of Work, development of survey tools, trainings and management of data collectors, report writing and facilitating discussion on the results.

4. DOCUMENTATION AND REPORTING

• Regularly document lessons learned, best practices, program data analysis summaries, and evaluations and provide evidence-based information, success stories, case studies and other high quality, results-based documentation.
• Produce quality program reports and support partners to review and improve on quality of reporting.
• Visit sites and program participants to collect supplementary data, stories and conduct qualitative research both independently and in teams.

5. CAPACITY BUILDING AND MENTORING

• Build the capacity of all relevant team members (including partner staffs) to develop and maintain an excellent MEL system and facilitate periodic reflection and analysis of program monitoring information that feeds into programming and learning.

6. INTERNAL AND EXTERNAL COORDINATION

• Maintain an active advisory role with the partners’ MEL teams to help guide them towards robust and relevant data collection.
• Work with MEL and IT staff to maximize the value and utility of technology initiatives for effective MEL.
• Conduct himself/herself both professionally and personally in such a manner as to credit Mercy Corps and to not jeopardize its mission.
• Perform any other duties as assigned by his/her supervisor or representatives.

 7. SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

 8. ORGANIZATIONAL LEARNING 

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

9. ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

Reports Directly To: Resilience MEL Manager

Works Directly With: Resilience Team, the PAQ/MEL team, coordinates work with the regional and HQ-level counterparts on data, MEL and automation

Supervisory Responsibility: None

Knowledge and Experience

• Academic background or equivalent experience in social science, economic growth, or other related field. Academic or formal training on technologies and monitoring and evaluation will strongly enhance the candidate’s ability to succeed in this job.
• At least one year MEL experience (or similar, with data collection and management)
• Relevant experience in field survey/data collection techniques, data entry, data verification, analysis, and reporting.
• Good understanding and skills at data management.
• Strong computer literacy with a full knowledge of MS Office applications; knowledge of data science and programming is plus but not required.
• PowerBI experience greatly preferred or other familiarity with data visualization and data analytics tools.
• Strong team coordination, listening, and consensus building skills.
• Should understand concepts and demonstrate skills in monitoring and evaluation, results frameworks/program logics, and participatory monitoring.
• Experience with both quantitative and qualitative data collection and reporting techniques.
• Should be able to design and implement surveys, have knowledge of commonly used sampling techniques.
• Experience with facilitation, capacity building, formal and informal knowledge transfer, partnership strengthening, and empowering staff through opportunities for growth and development.
• Experience with digital or technology platforms for program and MEL related activities.
• Communicates well with remote collaborators.
• Manages multiple priorities and deadlines.
• Excellent oral and written English skills (demonstrate good writing skills).
• Ability to work effectively with an ethnically diverse team in a sensitive environment.
• This position is open to Ukrainian nationals and/or permanent residents of Ukraine. Fluency in Ukrainian or Russian is required.

Success Factors

S/he will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as have high emotional intelligence, constructive communication skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

A strong team member will be conscientious, with excellent judgement, capable of multi-tasking, prioritising, problem-solving and attention to detail with strategic vision.  S/he must have the confidence, and humility, to work effectively with a large variety of people who will be diverse culturally, economically and in social status. S/he must be sensitive to political and cultural nuance and able to consistently apply excellent judgment to a variety of demanding and fast-changing situations, as well as the ability to foster solid working relationships with Mercy Corps staff.  Working as part of a team and coordinating with project personnel, as well as strong organizational skills, are essential to this position.

Environmental Conditions

This position can be based in Dnipro, or Kyiv, Ukraine, but location is subject to reassessment given the dynamic context. Accommodations are being defined and access to services – medical, electricity, water, etc is in place but may change depending on the situation. This position requires travel to surrounding areas, as security permits. Given the emergency context, this position requires flexible work schedules.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Only pre-selected candidates will be contacted for an interview.  

People with disabilities and veteran status are welcome to apply.  

Please, apply: Senior Monitoring, Evaluation and Learning Officer, Dnipro or Kyiv | Mercy Corps Ukraine (ultipro.com)