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Будь ласка, надсилайте свої резюме: Communications Manager in Kyiv | Mercy Corps Ukraine

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.
Ukraine has been at war since February 2022, and civilians continue suffering from air attacks on infrastructure, challenging economic situations, and their personal challenges as leaving everything behind and moving to safer places. Thus, the strategy of Mercy Corps Ukraine focuses on economic opportunities
for war-affected Ukrainians and establishing peace and good governance. Mercy Corps supports conflict-affected populations with swift and sustained humanitarian assistance and community-driven investments that strengthen local partnerships, promote economic resilience and
innovation, and build a more just and inclusive society.

The Position 

The Communications Manager will act as a focal point for all communications needs in Ukraine, working closely with the Mercy Corps country leadership and the regional media and communications teams. This is a strategic role critical to the profile of Mercy Corps Ukraine with both internal and external-facing elements.

• The Communications Manager plays a critical role in creating representation of Mercy Corps` work in Ukraine for both internal and external audience in Ukraine and internationally.
• S/he designs and maintains content strategies, tools, and processes for routinely gathering information, and presenting it to a wide variety of audiences, including the production of communications materials including success stories, case studies, learning briefs, fact sheets, newsletters, brochures, social media posts, photos, and videos.
• S/he develops or guides strategic communications that not only showcases the ‘Impact’ of Mercy Corps Ukraine work but also demonstrates ‘Innovation’ and ‘Influence’ within all programming, reflecting and reinforcing the strategic and cross-cutting objectives for the response.
• S/he will develop and maintain best practices and provide support and guidance to program teams in their efforts to promote programs to larger audiences, demonstrate program achievements, and integrate stories and research findings into their reports and communications.

Essential Responsibilities

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Main Responsibilities

1. Strategy and Planning:

•  Maintain and implement a communications strategy and plan for the country office, ensuring that it aligns with and supports the achievement of Mercy Corps Ukraine’s strategic objectives.
• Provide strategic guidance for program integration and sequencing in line with the country and global strategy, with a view of communications and learning priorities.
• Lead the development and design of high-level resources and activities to showcase the impacts and innovations of Mercy Corps and partner NGOs.
• Provide liaison support with donor relations and communication, ensuring their representation in Mercy Corps high-level engagements.

2. Agency Communications:

• Coordinate and support Mercy Corps Ukraine program colleagues to ensure project and donor communications obligations are met.
• Act as the lead brand manager, maintaining standards across materials, events, and other media engagement, website, and social media pages.
• Ensure that Mercy Corps Ukraine work is accurately, regularly, and compellingly represented on Mercy Corps Regional and Global internal and external communications platforms including relevant social media platforms.
• Provide editorial oversight and/or design, create, and maintain portfolio, program, sector, and cross-cutting theme factsheets targeting external stakeholders.
• Serve as a resource person for agency-wide communications and global strategy reviews and documentation.
• Work with the Regional and Global communications and media focal points, program teams, security staff, and SMT to facilitate visits from international, national, and regional journalists.
• Coordinate and plan the visibility of major Mercy Corps Ukraine achievements, successes and events among the key relevant stakeholders in government, private sector, media, and donors.
• Ensure the visibility of Mercy Corps programs in Ukraine, utilizing social media promotion, cooperation with national and regional media outlets, and offline opportunities.

3. Communications Training and Development:

• Participate in relevant communications-related working groups with local and international NGOs and associations in Ukraine.
• Build the capacity and performance of staff and partners in developing success stories and multimedia and visual resources, maximizing the use of internal communications platforms,  increasing program and impact visibility, and any other areas of communication that are linked to donor branding/marking requirements.
• Track country office visibility and communication initiatives: advise the leadership team on the integration of communications plans into program work plans, and support program teams to develop communications strategies and plans as per donor requirements.

Supervisory Responsibility 2 Communications Officers; Media & PR Consultant(s) (project-basis); Multimedia Intern

Accountability

Reports Directly To: Deputy Country Director

Works Directly With: Program team, MEL team, CARM team, Security team, Global and Regional Communications teams, Policy and Advocacy team

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal
partners in the design, monitoring, and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• A minimum of 5 years of experience in coordinating and producing written and audiovisual content for donor engagement, public advocacy, media, and community relations.
• A minimum of 2 years of managerial experience in the relevant field.
• Strong written and oral communication skills in English required, including report development, writing, and editing.
• Experience in staff development and training.
• Excellent computer skills, including experience with Word, Excel, PowerPoint, Adobe Design and Publisher.
• Demonstrated ability as a collaborator and facilitator.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
• Share portfolio of work in similar field.
• Fluency in written and spoken English and Ukrainian.
• Good photography and multimedia production skills are a plus.

Success Factors

A successful candidate will have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem-solving.
S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, be accountable for results, understand the larger picture while remaining focused on the details, problem-solve, work within a complex and sensitive setting, and follow laws and security protocols.
The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments, and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

During the field trips living conditions will be adjusted to the field conditions.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.   

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Ethics Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]). 

Тільки попередньо відібрані кандидати будуть запрошені на співбесіду.

Ласкаво запрошуємо осіб з інвалідністю та ветеранів відгукнутись на цю посаду.

Mercy Corps створило робоче місце для працевлаштування осіб з інвалідністю та ветеранів, та належні умови праці для цієї вакансії, але це не обмежує коло осіб, які можуть подаватись на цю вакансію.