Вакансія: USAID RevGro project – Information Technology Officer

ACTIVITY BACKGROUND

The USAID/Ukraine Revenue and Expenditure Governance Reforms Operationalized (RevGRO) Activity, implemented by DAI Global LLC, will promote fiscal resilience, transparency, and accountability by enhancing state revenue generation and financial management in Ukraine. This will be achieved through the Activity’s three objectives: Increased national revenue through support to tax and customs policy, administration, and institutional reforms; Strengthening public investment management, expenditure management, and audit in line with international standards; and enhancing civic oversight and private sector engagement and fiscal policy.

POSITION PURPOSE

The IT Officer is responsible for oversight of IT needs for the activity office, including system installations, maintenance support, and technical advice. The IT Officer is responsible for ensuring that DAI established standards set by the DAI home office are followed and that proprietary activity solutions are fully functional, efficient, and cost effective. S/he provides user support and manages relationships with outside System Support Companies as needed. The IT Officer will report to the Operations Manager.

KEY DUTIES AND RESPONSIBILITIES

• Local network maintenance and installation (cabling, switches and NIC configuration, TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)
• WAN connectivity and maintenance (internet connection and services and devices configuration and maintenance)
• Server and server application maintenance (hardware integration, Windows 2012/2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services)
• Client computer hardware and application installation, configuration, and maintenance (laptops, desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, and antivirus installation and troubleshooting)
• User support and training
• Management and supervision of support provided by local companies (ISP or other providers or IT services)
• Regular communication with the Home Office OIMT IT Operations team regarding network, system hardware, and software changes/issues/updates and user registration, updates, and termination
• Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures
• Administer IP PBX extensions
• Maintain IP PBX hardware and phones
• Communicate with OIMT IT Operations team regarding implementation of special features on the system
• Assist office managers in properly inventorying IT equipment
• Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures
• Prepare procurement specifications and SOWs for IT procurements per DAI standards
• Review all IT procurement requests in TAMIS
• Provide annual IT inventory and software audits
• Maintain a good knowledge and understanding of all policies and procedures set forth in the activity’s Field Operations Policy Manual and DAI Operations Manual
• Other tasks as required.

QUALIFICATIONS

• Bachelor’s degree in computer science or another relevant field.
• At least five years of experience developing and managing IT solutions, preferably for a donor-funded development project.
• Fluency in English and Ukrainian is required.
• PC and server support experience.
• Knowledge of Windows Server & Windows Client operating systems
• Knowledge of Windows network services: AD, DNS, DHCP, WSUS, print and file sharing.
• Experience with IBM Notes Client configuration, Outlook client or O365 services.
• Knowledge of backup and restore services, physical and logical LAN and WAN infrastructure principles.
• Ability to respond effectively to time sensitive demands and inquiries.
• Demonstrated strong problem-solving skills as well as exceptional customer relations (both internally and externally).
• Excellent organizational skills with a willingness to take initiative and be proactive.
• Ability to manage and prioritize multiple tasks.

Application Link: https://fs23.formsite.com/OLJTgx/nqcfsmwxl6/index

Application Instructions: Select the position in which you are interested in applying for, fill out the required information and upload CV. Applicants are encouraged to apply as soon as possible as interviews will be conducted on a rolling basis. Please note, due to the volume of applications that we receive and the urgency to fill-up positions only shortlisted applicants will receive notifications on next steps.

About DAI

DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. Transforming ideas into action—action into impact. We are committed to shaping a more livable world.